Senior IT Operations Technician

Koran Smith

infrastructure operations · field systems · enterprise support

I stabilize real-world technology operations through hands-on field execution, enterprise support, remote-hands troubleshooting, and practical infrastructure judgment. My background spans contract IT, enterprise service environments, Microsoft ecosystems, hardware break-fix, and independent deployment work designed to keep systems usable when uptime actually matters.

Contact Koran View Proof

Founder, TechVision · Engineered by Soarsoft

Summary

Executive Summary

Senior technician with 10+ years of hands-on technical support, field operations, and contracting experience across enterprise and customer-facing environments. Strongest fit is in data center operations, senior field service, infrastructure support, property tech, and IT operations growth paths. Known for calm troubleshooting, independent execution, hardware readiness, Microsoft ecosystem familiarity, and the ability to operate effectively in live business environments where the problem has to get solved, not just documented.

Capabilities

Capabilities

Field Operations

Trusted in Live Service Environments

Toshiba, Barrister, and long-running contract work built a profile around independent deployments, work-order execution, inventory handling, and field discipline.

Remote Hands

Enterprise Support Without Supervision

Comfortable with TeamViewer, Microsoft RDP, Citrix, VMware, and practical remote troubleshooting flows that pair user communication with fast problem isolation.

Infrastructure

Hardware, Racks, Power, and Systems Reality

Strongest differentiator is hands-on comfort around physical systems, hardware break-fix, rack-related work, power-adjacent equipment, and maintenance-closet realities.

Microsoft Stack

Practical Enterprise Tool Familiarity

Experience and familiarity across Microsoft 365 support, Exchange, SharePoint, Teams, OneDrive, Active Directory, Windows Server, and related enterprise workflows.

Selected Proof

Selected Proof

Toshiba Field Service Operations

Toshiba Global Commerce Solutions — Jan 2022 – Oct 2022

  • Executed field work orders across enterprise retail environments including Kroger, Dollar General, and American Eagle
  • Managed inventory, drove company vehicle responsibility, and worked to SLA-backed first-time resolution targets
  • Handled hardware diagnosis, service restoration, and escalations in live customer locations
field service · SLA · hardware support

Barrister Independent Troubleshooting Track

Barrister Global Services — Jun 2021 – Present

  • Completed independent service work across mixed customer environments with minimal supervision and no structured training path
  • Troubleshot Lenovo servers, Dell and HP systems, printer hardware, and other field support equipment
  • Reinforced a long-running profile of self-management, travel readiness, and practical technical execution
independent execution · break-fix · deployment

Enterprise Contract Support Pattern

Peak Systems, Strategic Systems, Pomeroy, Citi — 2014 onward

  • Supported enterprise and contract environments including financial institutions, migrations, imaging, deployment, service desk work, and remote troubleshooting
  • Built range across hardware support, networking, virtual desktop environments, user support, and customer communication
  • Turned fragmented titles into a coherent long-term pattern of infrastructure-adjacent service capability
enterprise support · virtual desktops · remote hands

TechVision Founder Signal

TechVision — Jun 2015 – Present

  • Maintains a founder-led technical identity oriented around practical problem solving, documentation-minded communication, and future systems ownership
  • Represents upward trajectory toward higher-trust infrastructure operations, property tech, and IT management work
  • Creates a stronger premium candidate narrative than generic support branding alone
founder brand · candidate platform · growth path

Signal

Signal

10+ Years of technical support Field operations, contracting, hardware support, enterprise service work
2015 TechVision founded Visible founder identity supporting long-term technical direction
M365 Enterprise ecosystem familiarity Exchange, SharePoint, Teams, OneDrive, AD, Windows Server
AWS Strong target-role fit Data center operations, hardware handling, Linux familiarity, physical readiness

Operating Style

Operating Style

I work like an operator, not a spectator. The priority is to restore function, keep business moving, and apply practical judgment in the real conditions the system is actually running in.

My strongest environments are the ones where systems are aging, documentation is incomplete, equipment has to be handled physically, and someone still has to own the outcome with calm execution and clear communication.

  • Ownership matters more than title inflation
  • Infrastructure work is physical, operational, and people-facing
  • Remote support only works when communication stays clear
  • Mature systems need mature maintenance, not panic

Contact

Contact